Customer Support Specialist (On-site Banking Call Center)
Not Disclosed•Full-TimeOn-site
location_on9851, Chuckanut Drive, Skagit County, Washington, 98233, United States
Heritage Bank is dedicated to providing a warm welcome and exceptional service to every customer who reaches out for assistance. Our mission is to build strong, lasting relationships by understanding your current and future financial needs and offering the right solutions. We value integrity, teamwork, and a commitment to excellence in everything we do.
As a Customer Support Specialist, you will be the friendly face of our organization, expertly handling high-volume inbound calls at our Burlington Administrative Center. This role is designed for professionals who thrive on finding solutions and enjoy the dynamic environment of a banking call center.
In this position, you will process a variety of financial requests, maintain a thorough knowledge of our products and services, and proactively inform customers about opportunities that meet their needs. You will act as a problem solver, investigating and resolving issues via telephone or in person, while ensuring all activities comply with state and federal banking laws. Whether you are assisting with account maintenance, escalating complex issues, or participating in marketing promotions, your goal is to deliver superior decision-making and service that builds trust and respect with our customers.
This is a fully onsite role located in Burlington, Washington, within a climate-controlled office environment. The typical schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m., with rotating Saturdays from 9:00 a.m. to 1:00 p.m. Flexibility is required to support training and staffing needs.
At Heritage Bank, we believe in working hard while also prioritizing well-being. We encourage our team to take time off to stay healthy and pursue what makes their heart happy. Our culture fosters a supportive atmosphere where employees are encouraged to share in department responsibilities and work effectively as a team.
To apply for this opportunity, please submit your application through our online portal. If you require assistance completing the online application, you may email HBRecruiting@HeritageBankNW.com.
Heritage Bank is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law. All qualified applicants will receive consideration for employment without regard to these protected characteristics.
Work model: On-site
9851, Chuckanut Drive, Skagit County, Washington, 98233, United States
Washington
Demonstrated sales and business development skills with the ability to identify customer needs and cross-sell the Bank's products and services with confidence. General use and understanding of MS Office products (Word, Excel, Outlook); knowledge of telephony hardware/software and contact center specific applications. Understanding and working knowledge of the Bank's core processing/operating system and experience using Cisco telecommunication systems.
Skills: MS Office, Word, Excel, Outlook, Cisco Telecommunication Systems, Telephony Hardware, Contact Center Specific Applications, Online/electronic Banking, Account Maintenance, Regulatory Compliance.
Education: High School Diploma or equivalent required.
