Customer Success Specialist II

About WillScot

At WillScot, our team of nearly 5,000 people makes our company a Great Place to Work®. We believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve.

As North America's leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start.

About the Role

The Customer Success Specialist (CSS) acts as the vital liaison between WillScot and its customers. This role is responsible for managing the entire customer journey, from the initiation of an order through to the final return and billing process. You will serve as the primary point of contact, ensuring accuracy and efficiency in communication, invoice reviews, and issue resolution.

As part of the customer success team, you will handle both inbound and outbound transactional contact. Your day will involve managing service requests in our CRM, triaging issues, and coordinating with specialist groups to ensure high customer satisfaction. You will strive to meet our Core Values: being driven to excellence, fostering inclusion and diversity, being devoted to our customers, prioritizing health and safety, remaining trustworthy and reliable, and staying community-focused.

This position offers a clear path for career progression. Level 2 specialists can specialize as either a Work Order Specialist or a Billing Rep Specialist, with opportunities to advance to Level 3 after gaining dual certification in order management and billing coordination.

Our Culture & Commitment

We are committed to building sustainable relationships and trust with our customers through open, proactive communication. We encourage a culture where employees are self-starters and team players who bring a positive attitude to work. We value diversity and are dedicated to creating an environment where everyone can thrive.

WillScot is an AA/EEO/W/M/Vet/Disabled employer. Veterans and individuals with disabilities are encouraged to apply. We consider qualified applicants regardless of background.

Benefits & Well-being

All regular WillScot positions offer a generous benefits package designed to help our employees and their families "Be Well." This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, and a retirement savings plan with a company match. Many positions also feature variable pay opportunities, including commission, bonuses, and performance rewards.