
The Lead Guest Experience Host role at Heritage Hotels & Resorts serves as a visible floor leader dedicated to elevating service standards within New Mexico's premier locally owned hospitality group. Key responsibilities include leading daily shift operations, acting as the primary contact for escalated guest needs, and providing real-time coaching to the guest experience team. The position requires partnering with various departments to ensure seamless service and supporting the onboarding of new staff. This opportunity appeals to candidates seeking a people-first culture rooted in community pride and authentic storytelling. The role offers significant growth and development potential within a supportive environment that values luxury hospitality and local heritage.



















