Guest Experience Host

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you believe hospitality can make a meaningful impact, we invite you to join the Heritage family.

Why This Role Matters

We are seeking a dedicated Guest Experience Host to join our team. In this role, you create meaningful, memorable, and highly personalized guest experiences from arrival through departure. Your ability to deliver refined service, thoughtful storytelling, and exceptional care ensures every guest feels welcomed, valued, and deeply connected to the Heritage experience. You will be the face of the property, articulating the story, inspiration, and mindset of the accommodation while anticipating needs and responding with proactive, thoughtful service.

Culture & Benefits

Join a supportive, people-first culture rooted in New Mexico pride and community. We offer a competitive pay rate and comprehensive benefits, including a 25% match for 401(k). Enjoy generous employee discounts across Heritage Hotels restaurants, spa, and retail, along with complimentary meals during scheduled shifts and free employee parking. We are committed to your growth and development within the organization.