Guest Services Supervisor
Not Disclosed•Full-TimeOn-site
location_onFirst Drive West, San Francisco, California, 94129, United States
About the Role
The Guest Services Supervisor at Stonebridge serves as a vital partner to the Operations Manager, ensuring the Front Office delivers professional and competent service to every guest. This role is designed to elevate the guest experience by overseeing daily operations, coaching staff, and resolving issues to maintain high satisfaction scores.
In this position, you will act as a bridge between departments, communicating maintenance needs to Engineering and room status to Housekeeping. You will manage the software systems used for reservations and transactions while handling special requests and group blocking. The role requires a blend of operational oversight and hands-on guest interaction, ensuring that the front desk runs smoothly from check-in to check-out.
Hiring Process
Stonebridge evaluates all resumes and applications based on qualifications and the ability to meet the position's requirements. This position will remain open until 30 days from the original posting date.
Our Commitment to Diversity
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, are conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Work location
Work model: On-site
First Drive West, San Francisco, California, 94129, United States
San Francisco, California
Key Responsibilities
- check_circleHandle special requests, group blocking, and unusual circumstances for the Guest Service Manager
