
This full-time remote role serves as a bilingual Service Desk Analyst supporting English and Spanish-speaking users within a global services firm. The position focuses on delivering Level 1 technical assistance via phone, email, and chat, including password resets, hardware troubleshooting, and software support. Key responsibilities involve diagnosing issues, documenting tickets accurately, prioritizing urgent matters, and escalating complex problems while maintaining high customer satisfaction standards. The opportunity appeals to candidates seeking a collaborative environment that values neurodiversity and offers professional growth through a privately held company with a strong mission. The role requires weekday availability during Eastern Standard Time hours and provides a flexible work arrangement from home.














