Bilingual (Spanish/English) Service Desk Analyst
Not Disclosed•Full-TimeRemote
location_on1124, Bratton Street, Jackson, Hinds County, Mississippi, 39203, United States
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. With over 40 years of excellence, we unite talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
As a Bilingual Service Desk Analyst, you will be the first point of contact for our associates and vendors, providing essential Level 1 technical support in both English and Spanish. This role exists to ensure seamless technical operations by delivering efficient, accurate, and empathetic customer service. You will bridge the gap between complex technical issues and user needs, utilizing your bilingual capabilities to support a diverse user base via phone, email, and chat.
In this remote, full-time position, you will interact directly with customers to identify and diagnose technical problems, ranging from password resets to hardware and software troubleshooting. Your day will involve analyzing the urgency of issues, prioritizing accordingly, and ensuring every ticket is properly documented and resolved or escalated with strong supporting details. You will be expected to drive positive results in customer experience through timely responses and professional interactions, while continuously growing your knowledge of our Service Desk procedures and products.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824-8111.
CAI is an equal opportunity employer committed to diversity and inclusion. We are trailblazers in bringing neurodiversity to the enterprise and consider qualified applicants regardless of background.
Work model: Remote
1124, Bratton Street, Jackson, Hinds County, Mississippi, 39203, United States
Jackson, Mississippi
Associate degree in a related field.
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Skills: Spanish, English.
Education: High School Diploma or GED required; Associate degree preferred in related field.
CAI operates as a global professional services firm headquartered in Allentown, Pennsylvania. With a workforce exceeding 9,000 associates and annual revenue surpassing $1.3 billion, the organization leverages over four decades of experience to connect talent with technology. The company delivers tailored solutions designed to generate lasting results for clients across both public and commercial sectors.
As a privately held entity, CAI maintains the operational flexibility to prioritize ethical decision-making and adapt to complex client needs without external pressure. This structure supports a focused approach to problem-solving, ensuring that resources are dedicated entirely to achieving specific outcomes for stakeholders. The firm's history of excellence spans 40 years, reflecting a consistent commitment to uniting human capability with advanced technological tools.
Beyond standard service delivery, CAI is recognized for its pioneering efforts in integrating neurodiversity within the enterprise environment. This initiative highlights a dedication to fostering inclusive workplaces that benefit colleagues, clients, and communities alike. The organization continues to serve a broad international footprint, applying its unique model to drive innovation and support growth in diverse markets worldwide.
Browse more roles: All CAI jobs, it jobs on Recrutus.
Experience
0.5-1 yrs (Entry Level)
Education
High School Diploma or GED required
Job Type
Full-Time