
This senior Helpdesk Lead role within CGI Federal's Intel sector supports the national security mission by managing daily help desk operations and delivering advanced IT solutions. The position involves overseeing team activities, mentoring junior staff, and resolving complex technical escalations while developing efficient workflows and policies. Key responsibilities include managing ticket systems, ensuring service level compliance, and collaborating with cross-functional IT teams to implement strategic improvements. The role is based in Arlington, Virginia, with a hybrid work arrangement available. It appeals to candidates seeking a collaborative, ownership-driven culture where they can shape their career, access global capabilities, and contribute to high-quality, scalable technology outcomes.















