Intake Specialist
Not Disclosed•Full-TimeOn-site
location_onPenn-Lincoln Parkway East, Wilkinsburg, Allegheny County, Pennsylvania, 15221, United States
About Community LIFE
Community LIFE is a program of all-inclusive care for the elderly, committed to empowering older adults to remain at home while preserving their dignity, independence, and quality of life. Our program brings the region's experts in geriatric medicine and care together to work as a team in specialized Day Centers, helping older adults enjoy the highest quality of life possible. Our professionals are dedicated to keeping older adults independent and in their homes through a wide range of services including medical care, social services, meals, activities, and transportation.
About the Role
As an Intake Specialist, you will serve as the vital first point of contact for individuals and families interested in enrolling in the Community LIFE program. Your mission is to conduct in-home assessments that identify the unique needs and goals of potential participants and their family caregivers. You will explain the program's benefits and services, answer questions, and complete comprehensive assessments of medical, psycho-social, and environmental conditions.
In this role, you will guide potential enrollees through the clinical and financial eligibility process, working closely with our Medicaid Eligibility Coordinator. You will utilize a customer relations management system to monitor the intake journey and introduce new enrollees to our Interdisciplinary Care Team. A key part of your day involves coordinating in-person orientations prior to enrollment, ensuring a smooth transition into the program.
You will represent the organization professionally to referral sources and families, requiring excellent interviewing, record-keeping, and verbal presentation skills. Success in this position demands empathy and compassion for the aging population, the ability to thrive in a fast-paced environment, and a proactive approach to building trust in the Community LIFE brand.
Location and Schedule
This position is based in Forest Hills, PA, with extensive local travel required. Mileage is reimbursed at the federal rate. The schedule is Monday through Friday, 7:30 am to 4:00 pm. A valid Pennsylvania Driver's License and a reliable vehicle are required to perform these duties effectively.
Work location
Work model: On-site
Penn-Lincoln Parkway East, Wilkinsburg, Allegheny County, Pennsylvania, 15221, United States
Wilkinsburg, Pennsylvania
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Skills, education and keywords
Skills: Microsoft Word, Excel, Outlook.
Education: Associates degree in related field required; Bachelor's degree preferred.
Frequently asked questions about Intake Specialist at Comunilife, Inc.
What does a Intake Specialist at Comunilife, Inc. do?expand_more
Day-to-day, the Intake Specialist at Comunilife, Inc. will conduct in-home assessments for individuals interested in the community life program; explain program benefits and services to potential enrollees and their families; assist potential enrollees with gathering information for clinical and financial eligibility; and introduce enrollees to the interdisciplinary care team and provide background information.
What are the requirements for this Intake Specialist role?expand_more
Comunilife, Inc. is looking for candidates who meet the following requirements: Associates degree in related field; Minimum of one year working with a frail or elder population; Two or more years working in community health, senior health, marketing, or enrollment for a public health, social service organization or health plan; Valid Pennsylvania Driver's License; Reliable vehicle; and Computer literacy including Microsoft Word, Excel, and Outlook.
Where is the Intake Specialist role at Comunilife, Inc. located?expand_more
Intake Specialist at Comunilife, Inc. is based in Penn-Lincoln Parkway East, Wilkinsburg, Allegheny County, Pennsylvania, 15221, United States. This is a on-site role.