
This full-time Performance Ops Specialist II role serves as the operational backbone for Amazon's Delivery Service Partner network, focusing on accountability, safety, and quality. The position involves conducting complex, high-judgment investigations into delivery incidents, performing root cause analysis to identify systemic process gaps, and developing actionable recommendations for continuous improvement. Key responsibilities include collaborating with cross-functional partners to refine standard operating procedures, managing high-risk cases, and presenting data-driven insights to leadership. The role is appealing for individuals who thrive in a fast-paced environment where their work directly impacts the safety and success of the last-mile delivery network. It offers a culture of ownership and visible impact, requiring strong analytical skills and the ability to navigate ambiguity while driving scalable solutions.


















