
The QA and Technical Support Engineer role at CrossWind Technologies is a fully remote position within a small, senior team dedicated to the Valcour Cloud Public Safety platform. The individual will serve as a primary support contact for public safety agencies while simultaneously owning quality assurance for release candidates and maintaining technical documentation. Key responsibilities include diagnosing issues across CAD and RMS modules, reproducing bugs with precision for engineering, writing clear release notes, and collaborating directly with developers to resolve defects. This position is appealing due to its high level of ownership, direct access to engineering leadership, and the opportunity to contribute to a mission-critical system with zero customer attrition since 2010. The role offers flexible scheduling within coverage windows and provides on-the-job training in the public safety domain.



