
This temporary remote role involves serving as a Customer Service Representative II for the CDC INFO program, supporting public health initiatives by providing science-based information to the public and healthcare professionals. Key responsibilities include handling inbound inquiries via phone, email, chat, and text to schedule vaccine appointments and distribute health kits, while utilizing CRM systems to track interactions and escalate complex issues. The position appeals to candidates seeking to contribute to a critical public health mission within a collaborative environment. The role requires working an eight-hour shift between 8:00 am and 8:00 pm EST, Monday through Friday, with flexibility for holidays and weekends as needed. Candidates must provide their own personal computer and high-speed internet connection to perform duties from a secure home office.














