
This Senior Technical Support Engineer role operates within Zip's Customer team, focusing on the AI-driven enterprise procurement platform. The position serves as the highest internal escalation point, requiring deep expertise in troubleshooting complex integrations, APIs, and workflow engines for marquee enterprise clients. Key responsibilities include diagnosing critical technical issues, collaborating directly with Engineering to resolve bugs, and optimizing internal triage processes to improve operational efficiency. The role appeals to candidates seeking high-impact work in a rapidly growing fintech environment backed by top-tier investors. It offers a unique hybrid schedule of three weekdays and two weekend days, providing flexibility while ensuring coverage for global customers. The position includes equity, comprehensive health benefits, and a collaborative culture that values ownership and innovation.
















