Router
Not Disclosed•Full-TimeOn-site
location_onHaskell Indian Nations University, 2300, Barker Avenue, Lawrence, Douglas County, Kansas, 66046, United States
About the Company
Summit School Services is dedicated to providing the highest level of transportation safety, quality service, and outstanding customer support. Our corporate headquarters in Warrenville, Illinois, supports over 250 local customer service centers across North America, all backed by regional operations teams.
About the Role
This position serves as a critical link between our routing operations and our customers. You will be responsible for producing and maintaining master records of all routes, ensuring operating copies are distributed daily. The role requires a deep understanding of the routing program, including manuals, updates, and maps, to create cost-efficient and timely schedules that meet strict deadlines.
You will coordinate closely with Dispatch to establish route standards for time and mileage while maintaining a professional work environment. A key part of this role involves providing excellent customer service to parents, employees, and internal stakeholders, often in fast-paced or stressful situations. You will also document routing issues daily and report them to the General Manager weekly.
Our Commitment to Safety and Ethics
Summit School Services maintains a zero-tolerance policy regarding conduct incompatible with our values, including sexual exploitation, abuse, harassment, and discrimination. We are deeply committed to the protection and safeguarding of all children and passengers. Employees are expected to exhibit the highest ethical standards and personal integrity, sharing any concerns about suspicious or inappropriate behavior with their supervisors.
Diversity and Inclusion
Our goal is to build a diverse workforce that reflects the communities we serve. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, or veteran status. Summit School Services LLC and its subsidiaries are equal employment opportunity employers.
Application Process
Interested candidates should submit their application through the official career portal. Please note that pay rates and specific terms of employment may vary by site, geographical market, and contractual agreements.
Work location
Work model: On-site
Haskell Indian Nations University, 2300, Barker Avenue, Lawrence, Douglas County, Kansas, 66046, United States
Lawrence, Kansas
Key Responsibilities
- check_circleProduce and maintain a master record of all routes and provide operating copies daily
- check_circleProduce and maintain cost efficient and timely routes
- check_circleCoordinate with Dispatch to establish route standards for time and miles
- check_circleMeet all deadlines relating to schedules set up for the routing process
- check_circleMaintain a written record of problems related to the routing program on a daily basis
- check_circleProvide excellent customer service when working directly with customers, parents and employees
- check_circleRead and keep up to date with all documents relating to the routing program
Requirements
- verifiedHigh school diploma or GED
- verifiedPrevious dispatch experience preferred
- verifiedBi-lingual abilities a plus
- verifiedAbility to operate two-way and emergency radio systems
- verifiedAbility to use Microsoft Office Program and computerized routing software
Nice to Have
Previous dispatch experience; bi-lingual abilities
Benefits & Perks
check_circleMedical, dental, vision, and basic life insurance coveragecheck_circleHoliday paycheck_circlePTO accrualcheck_circleRetirement savings plan enrollment
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Computerized Routing Software, Two-Way Radio, Emergency Radio, Fax, Scanner, Copier, Telephone System, Dispatch, Bi-Lingual.
Education: High school diploma or GED required.
Frequently asked questions about Router at National Express LLC
What does a Router at National Express LLC do?expand_more
Day-to-day, the Router at National Express LLC will produce and maintain a master record of all routes and provide operating copies daily; produce and maintain cost efficient and timely routes; coordinate with dispatch to establish route standards for time and miles; and meet all deadlines relating to schedules set up for the routing process.
What are the requirements for this Router role?expand_more
National Express LLC is looking for candidates who meet the following requirements: High school diploma or GED; Previous dispatch experience preferred; Bi-lingual abilities a plus; Ability to operate two-way and emergency radio systems; and Ability to use Microsoft Office Program and computerized routing software.
Where is the Router role at National Express LLC located?expand_more
Router at National Express LLC is based in Haskell Indian Nations University, 2300, Barker Avenue, Lawrence, Douglas County, Kansas, 66046, United States. This is a on-site role.
Is this Router job remote, hybrid, or on-site?expand_more
National Express LLC has listed this Router role as on-site.
How much experience is required for this Router role?expand_more
Candidates for Router at National Express LLC should have mid level.
What skills do you need for the Router role at National Express LLC?expand_more
Key skills for Router at National Express LLC include Microsoft Office; Computerized Routing Software; Two-Way Radio; Emergency Radio; Fax; Scanner; Copier; and Telephone System.
What education is required for Router at National Express LLC?expand_more
Educational requirements for this role: High school diploma or GED required.
What category does the Router role belong to?expand_more
Router at National Express LLC is part of the customer services job category on Recrutus.
About National Express LLC
National Express LLC operates as a key player within the transportation, trucking, and railroad sector, serving as the North American subsidiary of the United Kingdom-based Mobico group. Headquartered in Lisle, IL, the organization manages extensive operations throughout the North American region. The company provides essential mobility and logistics solutions across various markets, leveraging the resources of its parent firm to maintain a robust presence in the industry.
As part of a larger global network, National Express LLC focuses on delivering reliable transportation services to its clients. The organization emphasizes a shared commitment to maintaining high standards of safety and service quality across all its operations. This approach ensures that customers receive consistent support while the company fosters positive relations with its workforce. The entity continues to expand its footprint by adhering to core values that prioritize operational excellence and employee well-being within the competitive transportation landscape.
Browse more roles: All National Express LLC jobs, customer services jobs on Recrutus.