Client Services Supervisor - Theaters and Residencies
Not Disclosed•Full-TimeOn-site
location_on1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
About the Team
AXS connects fans with the artists and teams they love. Since our founding in 2011, we have consistently pushed the industry forward, selling millions of tickets to thousands of incredible events at some of the most iconic venues in the world. As a subsidiary of AEG, we operate across North America, Europe, Asia, Australia, and New Zealand, employing over 900 dedicated professionals known as "Fanatix." We create groundbreaking products and services in a fun, fast-paced environment, driven by a mission to revolutionize the industry and deliver better experiences for fans and clients globally.
About the Role
The Ticketing/Client Services Supervisor in the Theaters and Residencies Division serves as a vital link between AXS and box offices nationwide. This role is designed for a relationship manager and tech support expert who will advocate for venue partners, advise on event configuration, and ensure top-notch service for all AXS products. You will act as a partner to Client Services Managers, developing a deep understanding of each venue's unique challenges while leading and mentoring junior staff. It is a highly visible, strategic position where you will work directly with high-profile sports and music clients to solve problems and share best practices.
Why Join Us
We are passionate about improving the fan experience and providing game-changing solutions. This role offers the opportunity to work with extraordinary people on a meaningful mission. You will have access to opportunities for learning and leveling up through training and education reimbursement, all within a culture that values innovation, artistry, and community.
The Interview Process
Curious about what to expect? The typical process includes:
- Stage 1: A 20-minute Recruiter Zoom Interview.
- Stage 2: An Assessment.
- Stage 3: A 1-hour Zoom Interview.
- Stage 4: A 1-hour Onsite Interview.
Note: This schedule is subject to change.
Our Culture & Commitment to Diversity
AEG is committed to building a diverse and inclusive company that reflects the artists, athletes, and fans we host. We strive to reach beyond traditional boundaries to support the communities in which we operate and minimize our environmental impact. We are dedicated to an authentic workplace; if you are excited about this role but cannot "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We are an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. We comply with all applicable federal, state, and local employment laws in making hiring decisions.
Work location
Work model: On-site
1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
Firestone Park, California
Key Responsibilities
- check_circleAssist with event and promotion configuration for full-service clients
- check_circleFacilitate sharing of best practices on event and promotion configuration
- check_circleDevelop relationships and understand unique challenges of each venue
- check_circleRespond to support and services requests from clients and venues
- check_circleTroubleshoot and resolve or escalate technical support issues
- check_circleTrack and report all client interactions to ensure consistent, high-quality service
- check_circleMonitor incoming support requests and assign tasks to staff members
- check_circleAct as an expert on all products and services and stay current with new releases
Requirements
- verifiedHigh School Diploma or equivalency (BA/BS Degree Preferred)
- verified3+ years of experience in live event ticketing and event programming
- verifiedProficiency with Microsoft Office including Word, Excel, and Outlook
Nice to Have
Experience with Ticket Operations for a venue
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circlePaid holidays, vacation, and sick timecheck_circleCompany paid basic life insurance and voluntary life insurancecheck_circleParental leavecheck_circle401k Plan with 3% employer matchcheck_circleFlexible spending and health savings account optionscheck_circleWellness offeringscheck_circleTraining and education reimbursement
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Skills, education and keywords
Skills: Microsoft Office, Word, Excel, Outlook, Ticket Operations.
Education: High School Diploma or its equivalency required.
Frequently asked questions about Client Services Supervisor - Theaters and Residencies at AXS
What does a Client Services Supervisor - Theaters and Residencies at AXS do?expand_more
Day-to-day, the Client Services Supervisor - Theaters and Residencies at AXS will assist with event and promotion configuration for full-service clients; facilitate sharing of best practices on event and promotion configuration; develop relationships and understand unique challenges of each venue; and respond to support and services requests from clients and venues.
What are the requirements for this Client Services Supervisor - Theaters and Residencies role?expand_more
AXS is looking for candidates who meet the following requirements: High School Diploma or equivalency (BA/BS Degree Preferred); 3+ years of experience in live event ticketing and event programming; and Proficiency with Microsoft Office including Word, Excel, and Outlook.
Where is the Client Services Supervisor - Theaters and Residencies role at AXS located?expand_more
Client Services Supervisor - Theaters and Residencies at AXS is based in 1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States. This is a on-site role.
Is this Client Services Supervisor - Theaters and Residencies job remote, hybrid, or on-site?expand_more
AXS has listed this Client Services Supervisor - Theaters and Residencies role as on-site.
How much experience is required for this Client Services Supervisor - Theaters and Residencies role?expand_more
Client Services Supervisor - Theaters and Residencies at AXS typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Client Services Supervisor - Theaters and Residencies role at AXS?expand_more
Key skills for Client Services Supervisor - Theaters and Residencies at AXS include Microsoft Office; Word; Excel; Outlook; and Ticket Operations.
What education is required for Client Services Supervisor - Theaters and Residencies at AXS?expand_more
Educational requirements for this role: High School Diploma or its equivalency required.
What category does the Client Services Supervisor - Theaters and Residencies role belong to?expand_more
Client Services Supervisor - Theaters and Residencies at AXS is part of the customer services job category on Recrutus.
About AXS
AXS operates as a comprehensive global ticketing platform within the entertainment providers industry, headquartered in Los Angeles, CA. The company delivers an integrated suite of ticketing, marketing, and data technologies designed to accommodate diverse client needs, ranging from intimate music venues to major sporting championships. This unified system supports both primary and resale marketplaces, utilizing analytics to facilitate precise ticket distribution between event organizers and fans.
The platform serves a vast network of partners across North America, Europe, Asia, and Australia. Its client roster includes over 500 premier venues, sports teams, and event organizers. Notable partners in this network include First Avenue, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, BLeague in Japan, and LA28. AXS provides the technical infrastructure required for these entities to manage events and data effectively.
The company maintains a significant international footprint, enabling scalable solutions for various event sizes. By combining technology with data insights, AXS assists its global partners in optimizing sales strategies and enhancing the fan experience. For additional information regarding its solutions, the company directs users to its official websites.
Browse more roles: All AXS jobs, customer services jobs on Recrutus.