Senior Technical Support Engineer- Weekend Shift
Not Disclosed•Full-TimeOn-site
location_onFirst Drive West, San Francisco, California, 94129, United States
About Zip
Zip is the AI platform for enterprise procurement, built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, and Dollar Tree. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation. The company has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
About the Role
As a Senior Technical Support Engineer on the Customer team, you will play a mission-critical role in ensuring our customers receive fast, accurate, and technically excellent support. You serve as the highest internal technical escalation point, combining deep product mastery with a strong ability to diagnose complex issues across integrations, workflows, and customer environments.
You will act as the connective tissue between Support, Product, and Engineering, ensuring issues are surfaced with clear repro steps, impact assessments, and prioritization signals. You will lead with operational rigor—improving processes, eliminating inefficiencies, and strengthening the pathways from customer-reported issues to engineering resolution.
In this role, you'll become an expert across Zip's rapidly expanding ecosystem—Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations, and our broader workflow engine—while directly supporting marquee customers including Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks. Your impact will scale as Zip grows: every improvement you introduce strengthens the technical foundation of our entire Customer organization.
Work Model
For this role, you will work 3 days a week during the business week and 2 days on the weekend.
Our Culture
We're looking to hire Zipsters—people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description.
We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.
Application
We look forward to hearing from you!
Work location
Work model: On-site
First Drive West, San Francisco, California, 94129, United States
San Francisco, California
Key Responsibilities
- check_circleServe as the final technical escalation point for Support, CSMs, and onboarding teams
- check_circleBuild and maintain scalable escalation pathways from Customer to Product and Engineering
- check_circleStrengthen internal triage processes by closing knowledge gaps and optimizing documentation
- check_circleSupport Sales, CSM, and Onboarding functions as a subject-matter expert on procurement workflows
- check_circleAnalyze customer configurations and trace failures using internal tools and observability platforms
- check_circleValidate integration flows using REST/GraphQL payloads, webhooks, and third-party systems
- check_circleDrive improvements by identifying systemic issues from recurring case patterns
- check_circleTriage and validate bugs while performing deep-dive investigations to reproduce issues
- check_circlePartner with Engineering to master Zip's architecture including workflow nodes and API layers
- check_circleCollaborate with Product to influence roadmap decisions based on customer escalation patterns
Requirements
- verified5–10 years in a technical, customer-facing role
- verifiedat least 2 years serving as an escalation point or senior technical leader
- verifiedWillingness to work 3 days during the workweek and 2 days on the weekend
- verifiedAdvanced debugging skills with REST APIs, GraphQL, OAuth flows, SSO, webhooks
- verifiedExperience with iPaaS tools, custom integration development, and ERP systems (NetSuite, Oracle, SAP)
- verifiedFamiliarity with SCIM, identity provisioning flows, and access-control models
- verifiedStrong understanding of OOD principles and experience with SQL (MySQL, PostgreSQL)
- verifiedFluent in interpreting JSON, XML, CSV, and Excel-based datasets
- verifiedCompetency with bash/shell, code editors, and common debugging utilities
- verifiedAbility to read and interpret exception stack traces and logs
- verifiedExperience with Ruby, Python, JavaScript, or similar languages is a plus
Nice to Have
Experience with Ruby, Python, or JavaScript.
Benefits & Perks
check_circleStart-up equitycheck_circleFull health, vision & dental coveragecheck_circleCatered lunches and dinners for SF employeescheck_circleCommuter benefitcheck_circleFlexible PTOcheck_circleApple equipment plus home office budgetcheck_circle401k plan
Similar Job Opportunities
Frequently asked questions about Senior Technical Support Engineer- Weekend Shift at Zip Co
What does a Senior Technical Support Engineer- Weekend Shift at Zip Co do?expand_more
A Senior Technical Support Engineer- Weekend Shift at Zip Co is responsible for the following: Serve as the final technical escalation point for Support, CSMs, and onboarding teams; Build and maintain scalable escalation pathways from Customer to Product and Engineering; Strengthen internal triage processes by closing knowledge gaps and optimizing documentation; and Support Sales, CSM, and Onboarding functions as a subject-matter expert on procurement workflows.
What are the requirements for this Senior Technical Support Engineer- Weekend Shift role?expand_more
Zip Co is looking for candidates who meet the following requirements: 5–10 years in a technical, customer-facing role; at least 2 years serving as an escalation point or senior technical leader; Willingness to work 3 days during the workweek and 2 days on the weekend; Advanced debugging skills with REST APIs, GraphQL, OAuth flows, SSO, webhooks; Experience with iPaaS tools, custom integration development, and ERP systems (NetSuite, Oracle, SAP); and Familiarity with SCIM, identity provisioning flows, and access-control models.
Where is the Senior Technical Support Engineer- Weekend Shift role at Zip Co located?expand_more
Senior Technical Support Engineer- Weekend Shift at Zip Co is based in First Drive West, San Francisco, California, 94129, United States. This is a on-site role.
Is this Senior Technical Support Engineer- Weekend Shift job remote, hybrid, or on-site?expand_more
Zip Co has listed this Senior Technical Support Engineer- Weekend Shift role as on-site.
How much experience is required for this Senior Technical Support Engineer- Weekend Shift role?expand_more
Senior Technical Support Engineer- Weekend Shift at Zip Co typically requires 5–10 years of relevant experience at the senior level.
What skills do you need for the Senior Technical Support Engineer- Weekend Shift role at Zip Co?expand_more
Key skills for Senior Technical Support Engineer- Weekend Shift at Zip Co include Rest; Graphql; Oauth; Sso; Okta; Azure Ad; Webhooks; and Ipaas.
What category does the Senior Technical Support Engineer- Weekend Shift role belong to?expand_more
Senior Technical Support Engineer- Weekend Shift at Zip Co is part of the it job category on Recrutus.
About Zip Co
Zip Co Limited, headquartered in Sydney, operates as a digital financial services provider within the global financial sector. The company specializes in delivering point-of-sale credit and digital payment solutions that facilitate transactions between consumers and merchants. Its platform connects millions of users with a network comprising tens of thousands of retail partners across Australia, New Zealand, and the United States.
The organization functions in two primary markets, focusing on creating accessible financial tools for customers and streamlined payment options for businesses. By bridging the gap between shoppers and merchants, Zip Co enables flexible purchasing experiences through its proprietary technology infrastructure. The firm emphasizes a values-driven approach, guided by principles that prioritize customer needs, accountability, collaboration, and innovation.
As a publicly listed entity on the Australian Securities Exchange, Zip Co maintains a significant operational footprint in the Asia-Pacific region and North America. The company's business model relies on fostering relationships between its user base and a vast merchant ecosystem to drive adoption of its digital payment services. Its operations are defined by a commitment to ethical business practices and continuous improvement in financial accessibility.
Browse more roles: All Zip Co jobs, it jobs on Recrutus.