
The Manager, Customer Support role oversees help desk operations and defines service levels for a multi-platform IT environment. Key responsibilities include establishing processes to track and resolve customer issues, analyzing technical performance against industry standards, and developing troubleshooting procedures for computer systems. The position involves managing and mentoring supervisors and technical staff while reporting to senior IT executives. This opportunity appeals to experienced professionals seeking a middle management role within a structured government contract framework, offering the chance to drive service quality and team development in a dynamic support setting.











