
This Customer Service Representative role supports patients, caregivers, and healthcare providers within a pharmacy operations team based in Louisville, KY. The position involves handling inbound and outbound calls to process prescription refills, coordinate medication shipments, and provide accurate regulatory information. Key responsibilities include resolving caller inquiries, maintaining strict compliance with pharmacy board standards, and ensuring high-quality service delivery. The role offers a hybrid work arrangement, requiring six to eight weeks of onsite training before transitioning to remote work, with potential onsite requirements if performance standards are not met. This opportunity appeals to candidates seeking a structured environment with opportunities for professional growth in the healthcare sector, utilizing strong communication and problem-solving skills.













