Office Manager - Customer Service & Scheduling
Not Disclosed•Full-TimeOn-site
location_on301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
About the Team
Ace Handyman Services North Seattle is a growing, service-driven family business dedicated to delivering exceptional home repair solutions. Our mission centers on providing a seamless experience for our customers while supporting our field craftsmen in their daily operations.
About the Role
As an Office Manager / Scheduling Coordinator, you will serve as the vital link between our customers and our field teams. This role is critical to ensuring smooth coordination and an exceptional customer experience from the first point of contact through job completion.
You will manage the flow of inbound calls, guiding customers to the appropriate services and converting inquiries into booked appointments. Unlike cold-calling roles, this position focuses on responding to customers who are already reaching out for help. You will coordinate schedules for multiple craftsmen, manage service requests, and support field staff to ensure day-to-day operations run without friction.
This is a full-time, on-site opportunity located in North Seattle. The schedule is strictly Monday through Friday during daytime hours, with no nights or weekends required. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in organization and communication, this is an excellent opportunity to join our team.
Work location
Work model: On-site
301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
Seattle, Washington
Key Responsibilities
- check_circleAnswer inbound customer calls with professionalism and urgency
- check_circleGuide customers to appropriate services and convert inquiries into booked appointments
