Guest Service Agent
Not Disclosed•Full-TimeOn-site
location_onUniversity Way, Reno, Washoe County, Nevada, 89505, United States
About the Role
As a Front Desk team member at Legacy Vacation Resorts, you are the first point of contact for our guests and the face of our brand. Your primary mission is to provide outstanding service that transforms a standard stay into a memorable vacation experience. You will be responsible for creating a welcoming atmosphere in the lobby, ensuring every guest feels valued from the moment they arrive until they depart.
In this role, you will serve as the central hub for guest information and resort coordination. You will guide guests through check-in and check-out processes with efficiency and warmth, while acting as a problem-solver for any inquiries or issues that arise. Your day involves constant collaboration with the Housekeeping department to manage room statuses and communicating vital updates to other departments to ensure seamless operations. You will also manage financial transactions, maintain accurate documentation, and uphold the resort's Front Office Standards Manual, including "The Six Principles" of front office excellence.
Equal Opportunity Employer
We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Work location
Work model: On-site
University Way, Reno, Washoe County, Nevada, 89505, United States
Reno, Nevada
Key Responsibilities
- check_circlePerform timely and accurate guest check-in and check-out procedures
- check_circleProvide information on resort amenities, activities, and local attractions
- check_circlePost transactions in resort software and complete required documentation
- check_circleCommunicate room status updates to Housekeeping and other departments
- check_circleProcess cash and credit card transactions accurately and efficiently
- check_circleAnswer incoming calls following established phone etiquette standards
- check_circleReconcile assigned cash bank during each shift
- check_circleMaintain cleanliness and organization of the front lobby and refreshment areas
- check_circleProvide courteous guest service and resolve all guest inquiries
Requirements
- verifiedHigh School Graduate or General Education Degree (GED)
- verifiedPrevious customer service or hospitality experience
- verifiedKnowledge of Microsoft Office
- verifiedFlexible schedule
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office.
Education: High School Graduate or General Education Degree (GED) required.
Frequently asked questions about Guest Service Agent at andCo Hospitality, a Certified B Corp
What does a Guest Service Agent at andCo Hospitality, a Certified B Corp do?expand_more
Day-to-day, the Guest Service Agent at andCo Hospitality, a Certified B Corp will perform timely and accurate guest check-in and check-out procedures; provide information on resort amenities, activities, and local attractions; post transactions in resort software and complete required documentation; and communicate room status updates to housekeeping and other departments.
What are the requirements for this Guest Service Agent role?expand_more
To qualify for the Guest Service Agent at andCo Hospitality, a Certified B Corp position, applicants should have: High School Graduate or General Education Degree (GED); Previous customer service or hospitality experience; Knowledge of Microsoft Office; and Flexible schedule.
Where is the Guest Service Agent role at andCo Hospitality, a Certified B Corp located?expand_more
Guest Service Agent at andCo Hospitality, a Certified B Corp is based in University Way, Reno, Washoe County, Nevada, 89505, United States. This is a on-site role.
Is this Guest Service Agent job remote, hybrid, or on-site?expand_more
andCo Hospitality, a Certified B Corp has listed this Guest Service Agent role as on-site.
How much experience is required for this Guest Service Agent role?expand_more
Candidates for Guest Service Agent at andCo Hospitality, a Certified B Corp should have mid level.
What skills do you need for the Guest Service Agent role at andCo Hospitality, a Certified B Corp?expand_more
Key skills for Guest Service Agent at andCo Hospitality, a Certified B Corp include Microsoft Office.
What education is required for Guest Service Agent at andCo Hospitality, a Certified B Corp?expand_more
Educational requirements for this role: High School Graduate or General Education Degree (GED) required.
What category does the Guest Service Agent role belong to?expand_more
Guest Service Agent at andCo Hospitality, a Certified B Corp is part of the admin job category on Recrutus.
About andCo Hospitality, a Certified B Corp
andCo Hospitality, headquartered in Orlando, Florida, operates as a Certified B Corporation within the hospitality industry. The company manages a portfolio of hotels and resorts, including Legacy Vacation Resorts, The Fold Hotels, and The Local, designed to offer spacious and welcoming accommodations for modern travelers. Properties are located across Florida, Colorado, and the New Jersey Shore, providing destinations focused on relaxation and community connection. The organization combines strong business performance with a commitment to positive environmental and social impact. Sustainability serves as a core operational pillar, featuring renewable energy initiatives, upcycling projects, and a 1% for the Planet membership. The company fosters a creative, community-driven culture that prioritizes diversity and inclusion across all teams. This approach aims to deliver thoughtful guest experiences that respect the planet while celebrating local environments. Through these efforts, andCo Hospitality demonstrates a model where travel creates tangible benefits for people, communities, and the natural world.
Browse more roles: All andCo Hospitality, a Certified B Corp jobs, admin jobs on Recrutus.