
The Global Customer Quality Manager role leads structured problem-solving to protect the customer experience across global operations. Key responsibilities include serving as the primary interface for customer escalations, enforcing disciplined root cause analysis using 8D methodologies, and driving systemic corrective actions to prevent recurrence. The position requires close collaboration with manufacturing, engineering, and supplier teams to ensure rapid containment and effective resolution of quality issues. This opportunity appeals to professionals seeking to influence global quality standards within a high-pressure environment. The role involves managing cross-functional initiatives and reporting metrics to executive leadership, offering significant visibility and the chance to shape quality culture across multiple regions.























