Telecommunicator
Not Disclosed•Full-TimeOn-site
location_on8950, Magnolia Estates Drive, Cornelius, Mecklenburg County, North Carolina, 28031, United States
About the Role
Join the Town's Police Communications Center as a vital link between the public and law enforcement. In this specialized position, you will serve as the first point of contact for emergency and routine inquiries, ensuring that every call is handled with professionalism, clarity, and urgency. This role is critical to the safety of the community, requiring you to coordinate police dispatch, manage complex records, and provide administrative support to the department.
Your day will be a dynamic mix of high-pressure decision-making and detailed administrative work. You will receive 911 emergency calls and personal requests for assistance, quickly assessing situations to dispatch officers to the appropriate locations. Beyond dispatching, you will operate advanced computer systems to access driver histories, vehicle registrations, and criminal records, while maintaining accurate logs of all police events and communications. The role also involves monitoring security cameras, conducting welfare checks on senior citizens, and providing direct assistance to the public who visit the center in person.
As a member of the team, you will also contribute to the department's operational efficiency by assisting with budget preparation, training new telecommunicators, and maintaining the hardware and software of the communications division. Whether managing the flow of radio traffic or ensuring the dispatch office remains organized, your work ensures the Town's police force operates smoothly and effectively.
Work location
Work model: On-site
8950, Magnolia Estates Drive, Cornelius, Mecklenburg County, North Carolina, 28031, United States
Cornelius, North Carolina
Key Responsibilities
- check_circleReceive and process routine and 911 emergency calls and public assistance requests
- check_circleInput service calls into CAD systems and dispatch officers to appropriate locations
- check_circleProvide administrative support for police personnel operations and assist walk-in public
- check_circleMaintain software and hardware for the police telecommunications computer system
- check_circleTrain new telecommunicators and act as communication supervisor when delegated
- check_circleCompile data and prepare various police reports for departmental and agency use
- check_circleMonitor Milestone cameras and perform daily checks on senior citizen call lists
- check_circleMaintain communications logs, tape logs, and enter data for all police events
- check_circleOperate computer terminals to access criminal records, DMV data, and law enforcement databases
Requirements
- verifiedHigh school diploma or equivalent
- verifiedDCI operator's certificate
- verifiedValid driver's license
- verifiedCustomer service experience
- verifiedRadio communications experience
- verifiedPolice records management experience
Nice to Have
Some experience in customer service, preferably with radio communications and police records management.
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Skills, education and keywords
Skills: Cad, National Law Enforcement Telecommunications System, DMV, National Crime Information Center, Milestone Cameras, Two-Way Radio Communications System, Federal Communications Commission Regulations, Police Records Management Systems, Radio Communications Equipment, Radio Communications Code Signals.
Education: High school diploma or equivalent combination of training and experience.
Frequently asked questions about Telecommunicator at Town of Cornelius
What does a Telecommunicator at Town of Cornelius do?expand_more
In this Telecommunicator at Town of Cornelius role, you will receive and process routine and 911 emergency calls and public assistance requests; input service calls into cad systems and dispatch officers to appropriate locations; provide administrative support for police personnel operations and assist walk-in public; and maintain software and hardware for the police telecommunications computer system.
What are the requirements for this Telecommunicator role?expand_more
Town of Cornelius is looking for candidates who meet the following requirements: High school diploma or equivalent; DCI operator's certificate; Valid driver's license; Customer service experience; Radio communications experience; and Police records management experience.
Where is the Telecommunicator role at Town of Cornelius located?expand_more
Telecommunicator at Town of Cornelius is based in 8950, Magnolia Estates Drive, Cornelius, Mecklenburg County, North Carolina, 28031, United States. This is a on-site role.
Is this Telecommunicator job remote, hybrid, or on-site?expand_more
Town of Cornelius has listed this Telecommunicator role as on-site.
How much experience is required for this Telecommunicator role?expand_more
Candidates for Telecommunicator at Town of Cornelius should have mid level.
What skills do you need for the Telecommunicator role at Town of Cornelius?expand_more
Key skills for Telecommunicator at Town of Cornelius include Cad; National Law Enforcement Telecommunications System; DMV; National Crime Information Center; Milestone Cameras; Two-Way Radio Communications System; Federal Communications Commission Regulations; and Police Records Management Systems.
What education is required for Telecommunicator at Town of Cornelius?expand_more
Educational requirements for this role: High school diploma or equivalent combination of training and experience.
What category does the Telecommunicator role belong to?expand_more
Telecommunicator at Town of Cornelius is part of the it job category on Recrutus.
About Town of Cornelius
The Town of Cornelius is a government administration entity headquartered in Cornelius, North Carolina. Established in 1905, the organization manages municipal operations and public services for its residents. The primary objective is to enhance the quality of life for citizens through superior service delivery and community development that prioritizes resident needs. The town focuses on fostering a responsive environment where local governance supports sustainable growth and community well-being. This long-standing institution continues to serve the population of Cornelius by balancing administrative efficiency with a dedication to the public good.
Browse more roles: All Town of Cornelius jobs, it jobs on Recrutus.