Executive Director of Facilities Business Operations

About the Role

The Executive Director of Facilities Services Business Operations serves as the strategic leader for the Facilities Services division, overseeing a complex ecosystem that includes business planning, fiscal management, and operational execution. This role is pivotal in driving the financial and strategic direction of Energy Services, a receipt-supported enterprise with a yearly operating budget of $220 million.

In this capacity, you will partner with the Energy Services Business team to manage yearly utilities forecasting, rate setting, and monthly utility billings. You will also lead the strategic and capital planning for a $500 million program dedicated to new facilities and infrastructure. The position acts as the primary liaison for major stakeholders, including senior management at UNC Health, Athletics, Student Affairs, Carolina Dining Services, and the Carolina Inn, as well as external utility providers like Duke Energy, OWASA, and Dominion Energy.

Your day-to-day impact will be felt across the entire organization, from managing the Customer Service Center as the efficient "front door" for all inquiries to overseeing warehouse operations, fleet services, and the internal maintenance management system. You will guide a team of staff in developing predictive key performance indicators that focus on customer service, operational excellence, and financial metrics, ensuring leadership has the data needed to improve performance and efficiency.

Culture and Mission

We are committed to building a team culture and community within the University that effectively and equitably engages with staff, students, citizens, and elected officials from across the state and beyond. As the Executive Director, you will champion a culture of innovation, managing change positively and creating unique solutions to complex problems. You will ensure that all policies and procedures are accessible and effectively implemented, fostering an environment of accountability and continuous improvement.

Application Instructions

Candidates must possess a North Carolina Driver's License or the ability to obtain one prior to the start date. Please note that this role requires the ability to report to work to support mandatory University operations even during adverse weather or emergency conditions, such as public health emergencies, that may require the University to close.

Equal Opportunity

We are an equal opportunity employer and value diversity at our institution. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.