
The Senior Operations Service Manager role serves as the primary operational interface and customer advocate for strategic enterprise accounts within Lumen's global connectivity division. Key responsibilities include acting as an escalation point for complex service issues, developing custom reporting to track network performance, and leading Service Improvement Plans to resolve process gaps. The position also involves directing enterprise-level automation and AI implementation projects while mentoring junior team members. This remote opportunity appeals to candidates seeking a collaborative culture built on trust and transparency, offering the flexibility to work from home while driving lasting impact on customer success and operational scalability.























