
The Client Service Specialist role within the Legal Assistant Department at Heard and Smith, LLP supports a team dedicated to helping disabled clients secure financial assistance. The position involves managing a high volume of daily phone calls to build lasting relationships, address client concerns, and maintain detailed records in a paperless database system. Key responsibilities include ensuring high-quality interactions, adhering to Social Security Administration policies, and escalating urgent issues to management. This full-time position offers a fast-paced yet professional environment with the flexibility to work either in-office or remotely. The role is particularly appealing for its mission-driven culture, comprehensive benefits including health coverage and 401k profit-sharing, and the opportunity to make a meaningful impact on clients' lives while working standard business hours.


















