
The Help Desk Analyst II role serves as an experienced end-user support professional within North Shore Health's IT operations, reporting to the Sr. Director of IT Security. This position handles advanced troubleshooting for Tier 1 and Tier 1+ issues in a Microsoft 365 cloud environment, manages IT service management ticket quality, and coordinates endpoint device lifecycle activities including deployment and retirement. The role also supports employee onboarding and offboarding while ensuring strict adherence to HIPAA and security compliance standards. The position appeals to candidates seeking a collaborative culture within a premier healthcare organization, offering opportunities for professional growth through process improvement and knowledge sharing. Flexible work arrangements include full-time, part-time, and casual shifts across all hours.













