
This full-time 911 Diversion Specialist role within Contact Community Services in East Syracuse focuses on managing emergency calls involving mental health crises. The specialist assesses incoming calls to identify non-emergency situations, coordinates with law enforcement and health agencies to redirect individuals to appropriate community services, and provides crisis intervention guidance over the phone. Key responsibilities include documenting case outcomes and advocating for program improvements based on data trends. The position appeals to those seeking to make a direct impact on community safety and individual well-being through a supportive team environment. The role offers comprehensive benefits including medical, dental, vision, life insurance, and a 401k plan, along with opportunities for professional development through crisis intervention training and certification.


