911 Diversion Specialist Sat
Not Disclosed•Full-TimeOn-site
location_onI 481, Town of DeWitt, Onondaga County, New York, 13057, United States
Contact Community Services in East Syracuse, NY, is seeking a skilled and empathetic 911 Diversion Specialist to join our dedicated team of emergency management professionals. In this crucial role, the specialist will work to ensure appropriate responses to emergency calls that involve mental health issues, aiming to divert non-violent, non-criminal calls to suitable community and health services. This position plays a vital role in our commitment to support individuals in crisis while optimizing community safety resources.
As a 911 Diversion Specialist, you will be the first point of contact for individuals facing mental health or social service crises. Your day will involve assessing incoming calls to identify non-emergency issues, coordinating with local law enforcement and social service agencies to redirect resources, and providing immediate crisis intervention guidance. You will advocate for the continuous improvement of our diversion program, using data and observed trends to suggest enhancements that better serve our community.
We offer a comprehensive benefits package including Medical, Dental, and Vision Insurance, Life Insurance, and a 401k plan. To succeed in this role, we look for candidates with strong analytical skills, excellent interpersonal communication, and the ability to handle high-stress situations with patience. A background in mental health issues and behavioral crisis intervention is essential. While a Certified Emergency Manager (CEM) or equivalent is preferred, we provide Crisis Intervention Training Certification to ensure you are fully equipped for the role.
Work location
Work model: On-site
I 481, Town of DeWitt, Onondaga County, New York, 13057, United States
Town of DeWitt, New York
Key Responsibilities
- check_circleAssess incoming 911 calls to identify non-emergency mental health or social service issues
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Frequently asked questions about 911 Diversion Specialist Sat at Contact Community Services
What does a 911 Diversion Specialist Sat at Contact Community Services do?expand_more
In this 911 Diversion Specialist Sat at Contact Community Services role, you will assess incoming 911 calls to identify non-emergency mental health or social service issues; coordinate with law enforcement and agencies to redirect appropriate calls; provide crisis intervention guidance over the phone when necessary; and document and track diversion cases and outcomes to ensure proper follow-up.
What are the requirements for this 911 Diversion Specialist Sat role?expand_more
To qualify for the 911 Diversion Specialist Sat at Contact Community Services position, applicants should have: Crisis Intervention Training Certification; and Certified Emergency Manager (CEM) or equivalent preferred.
Where is the 911 Diversion Specialist Sat role at Contact Community Services located?expand_more
911 Diversion Specialist Sat at Contact Community Services is based in I 481, Town of DeWitt, Onondaga County, New York, 13057, United States. This is a on-site role.
Is this 911 Diversion Specialist Sat job remote, hybrid, or on-site?expand_more
Contact Community Services has listed this 911 Diversion Specialist Sat role as on-site.