Contact Community Services, headquartered in East Syracuse, New York, operates within the mental health care industry to support the social, emotional, behavioral, and mental well-being of children, youth, and adults. The organization structures its operations around three primary program areas: Crisis Intervention Services, School Support Services, and Training & Education. These initiatives are designed to address barriers to learning and provide essential resources to the broader community.
A core component of the organization is its free, confidential 24-hour, 7-day-a-week counseling and suicide/crisis hotline. This service functions as a referral point for individuals seeking information on health and human services agencies. The team manages calls through the local Contact Hotline, handles 211CNY inquiries, and serves as a crisis call center for the National Suicide Prevention Lifeline. This coverage extends across the Central New York region, including Westchester, Albany, Greene, and Columbia counties.
In the educational sector, Contact Community Services supports academic achievement by delivering youth development and behavioral intervention programs. The organization currently serves five school districts in Central New York, offering school-based mental health and substance abuse counseling, as well as social and emotional learning programs for administrators, teachers, and students. Additionally, the company provides complimentary suicide prevention and mental health training to community organizations, businesses, and school districts throughout the region. These educational sessions equip participants with the skills to recognize warning signs, assess risk, intervene supportively, and connect individuals with appropriate professional resources.
