
The Senior Workforce Management Analyst role serves as a strategic operational resource within the Experience Center, focusing on advanced forecasting and staffing optimization for a credit union. Key responsibilities include developing multi-channel forecasts, analyzing historical trends to improve accuracy, and managing Genesys Cloud WFM configurations to align staffing with service level objectives. The position also involves mentoring team members and leading system enhancements. This opportunity appeals to candidates seeking professional growth within a mission-driven organization that values integrity and community prosperity. The role is based onsite at the Raleigh headquarters with occasional travel required.










