
This senior engineering role focuses on leading the design and implementation of complex cloud contact center solutions within a high-traffic operations environment. The position involves architecting advanced routing, IVR, and AI-driven systems using platforms like Amazon Connect and Genesys, while managing the full project lifecycle from requirements gathering to deployment. Key responsibilities include mentoring junior developers, troubleshooting network and application issues, and translating technical concepts for non-technical stakeholders. The role offers the opportunity to work with cutting-edge generative AI technologies in a collaborative culture that values continuous improvement and professional growth. Candidates must be eligible for a Public Trust clearance, and the position may require occasional off-hours support for critical incidents.















