Client Experience & Retention Manager

About the Team

At Wesley Financial Group, we are more than just a workplace; we are a community that thrives on innovation, support, and making a difference. Our culture values collaboration, growth, and creating exceptional experiences for our clients. We embrace what makes each team member unique, fostering an environment where diverse perspectives drive our success.

About the Role

As a Client Experience & Retention Manager, you will be at the heart of our mission: helping clients navigate the timeshare exit process to secure successful outcomes while ensuring an unparalleled customer experience. This role is designed for a natural leader who thrives on turning challenges into opportunities.

You will lead the strategic vision and day-to-day excellence of our Client Retention department, building and empowering a team passionate about reducing churn. This isn't just about putting out fires; it is about leading with empathy, digging into data, optimizing processes, and creating a high-performance culture where your team and our clients can thrive. You will partner closely with the Director of Client Support to ensure retention strategies align with company goals, enjoying the autonomy to make a real impact.

Hiring Process

Ready to make a difference? Apply now to discover what makes Wesley Financial Group truly stand out. After you submit your application, please remember to check both your inbox and spam folders for all application and interview-related communications.