
The Lead Engineer - CCaaS Operations role involves designing and managing complex cloud contact center solutions within a high-impact team. Key responsibilities include leading end-to-end implementation of platforms like Amazon Connect and Genesys, integrating AI technologies such as generative models and conversational bots, and mentoring junior developers. The position requires translating technical concepts for stakeholders, troubleshooting network and system issues, and ensuring scalable, resilient architectures. This opportunity appeals to engineers seeking to work with cutting-edge cloud and AI tools in a collaborative environment. The role supports federal and defense projects, offering a chance to contribute to critical infrastructure while maintaining a focus on professional growth and technical excellence.


















