
This remote Customer Service Representative II role supports the CDC INFO program, delivering science-based health information to the public and healthcare professionals. The position involves managing inquiries across phone, email, chat, and text channels, including scheduling vaccine appointments and distributing medical kits. Key responsibilities include utilizing CRM systems to track interactions, adhering to strict privacy protocols, and escalating complex issues while suggesting process improvements. The role appeals to those seeking to contribute to public health initiatives within a structured, mission-driven environment. While the position is fully remote, it requires a dedicated home office setup with specific hardware and internet capabilities. The schedule operates Monday through Friday from 11:30 AM to 8:00 PM Eastern Time, with occasional extended hours during weekends or holidays as needed.


















