
The Learning & Development Manager serves as an operational partner dedicated to enhancing service execution and leadership capabilities within the property. This role involves embedding directly into daily operations to observe, coach, and elevate service delivery alongside frontline teams and leaders. Key responsibilities include translating guest feedback and operational metrics into actionable learning, delivering core brand programs consistently, and coaching leaders to strengthen their management and accountability skills. The position appeals to professionals seeking a highly visible role that shapes the guest experience while supporting employee engagement and internal growth. The work arrangement is on-site, requiring the manager to work side-by-side with teams to reinforce brand standards and the unique culture of the property.



















