
This full-time Queue Manager role within Fraud & Claims Operations supports the financial services team by overseeing daily inquiry workflows. The position involves managing case intake and resolution in Salesforce, tracking progress against service level agreements, and generating operational performance reports. Key duties include identifying workflow bottlenecks, ensuring data accuracy for audits, and recommending process improvements to enhance efficiency. The role offers a hybrid work arrangement with a flexible onsite requirement and provides an opportunity to contribute to fraud prevention strategies in a dynamic environment.
