Fraud & Claims Operations
Not Disclosed•Full-TimeHybrid
location_onUS 6, Johnston, Providence County, Rhode Island, 02919, United States
We are seeking a highly analytical and detail-oriented Queue Manager to support our Fraud & Claims Operations team. This role serves as the operational backbone for our fraud and claims inquiry queues, ensuring timely intake, accurate case tracking, and strict adherence to service level agreements (SLAs). The ideal candidate thrives in a fast-paced financial services environment, leveraging strong Salesforce expertise to drive workflow efficiency and process optimization.
In this position, you will not only monitor daily operations but also identify trends, bottlenecks, and operational risks. You will collaborate closely with operations leaders to refine workflows, generate critical performance reports, and maintain high-quality documentation standards. This is an excellent opportunity for professionals with a background in fraud operations, claims processing, or banking case management to make a tangible impact on the integrity and security of our financial services.
This is a hybrid/flexible role requiring 40 hours per week. The schedule consists of 8-hour days with weekly time submission. While the position offers flexibility, it requires onsite presence for 4 days or less per week, fostering a balance between collaborative team interaction and focused individual work.
Candidates selected for this role will undergo a standard interview process designed to assess operational expertise, analytical capabilities, and cultural fit within our fraud and claims team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work model: Hybrid
US 6, Johnston, Providence County, Rhode Island, 02919, United States
Johnston, Rhode Island
Prior queue management or workflow monitoring experience. Experience reporting on SLA performance metrics. Knowledge of banking fraud investigation workflows. Financial claims operations experience. Process improvement or operational optimization experience.
