
This fractional Operations and Customer Support Lead role serves as the connective tissue between Sprout Labs' families and internal systems within a remote-first, AI-powered edtech startup. The position focuses on managing customer inquiries, handling billing and subscription issues via Stripe, and building scalable workflows using HubSpot, Zapier, and Slack. Key responsibilities include maintaining CRM data, creating standard operating procedures, and proactively triaging support tickets to ensure smooth operations. The role is appealing due to its meaningful mission of supporting children with learning differences, the opportunity for genuine ownership over operational domains, and the flexibility of a 10 to 20-hour weekly schedule. It offers a path for growth as the company scales, potentially leading to expanded responsibilities or a permanent position with occasional on-site collaboration in Boston.



















