
The Call Center Triage Consultant I role supports the Military OneSource mission by providing 24/7 assistance to military members and their families from a remote location within the United States. This position serves as a critical link for incoming calls and chats, conducting comprehensive assessments of needs across work-life domains such as mental health, childcare, and financial counseling. Key responsibilities include managing crisis situations, de-escalating high-risk cases, and coordinating appropriate referrals and resources while maintaining strict confidentiality. The role appeals to professionals seeking to make a meaningful impact on the military community through a supportive culture that values compassion and expertise. The position offers flexible shift options without rotation and requires a Master's degree in a behavioral health field along with an active security clearance.












