Customer Service Technician
Not Disclosed•Full-TimeOn-site
location_on947, Autumn Woods Drive, Central College, Westerville, Sharon, Franklin County, Ohio, 43081, United States
About the Company
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. The Company is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first-time move-up markets. D.R. Horton also provides mortgage financing and title services for homebuyers through its subsidiaries.
About the Role
As a Customer Service Technician, you will be the primary point of contact for maintaining elevated levels of customer satisfaction among homeowners. Your mission is to proactively resolve customer issues following the closing of a home. This role is a blend of hands-on craftsmanship and customer relations, achieved by facilitating all customer warranty requests. Depending on the situation, you will either perform the actual repairs or schedule and manage subcontractors to ensure the work is completed to standard.
You will work as part of a winning team within a Fortune 500 company that is growing fast. We are looking for enthusiastic attitudes and team players to join our success and help build the future of homeownership.
Hiring Process
To apply, please visit our website at www.drhorton.com for more information and to submit your application.
Equal Opportunity Employer
D.R. Horton is an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants regardless of background.
Work location
Work model: On-site
947, Autumn Woods Drive, Central College, Westerville, Sharon, Franklin County, Ohio, 43081, United States
Westerville, Ohio
Key Responsibilities
- check_circleEvaluate homeowner repair issues to determine if they are warrantable items
- check_circleSchedule and manage subcontractors to complete designated warranty repairs
- check_circleEnsure all repairs are completed within compliance standards
- check_circleDevelop and maintain good rapport with subcontractors and homeowners
- check_circleFollow up with homeowners to ensure concerns are addressed in a timely manner
- check_circleProcess charge-back documentation and invoices
- check_circleCertify warranty work is completed within contractor obligations
- check_circleProcess written, electronic, or verbal work orders for homeowner repairs
- check_circlePerform necessary repairs including carpentry, drywall, texture repair, and painting
Requirements
- verifiedHigh school diploma or GED
- verified3+ years related experience including carpentry, drywall, texture repair, and painting
- verifiedValid driver's license
- verifiedAbility to lift and/or move up to 50 pounds
- verifiedProficiency with MS Office and email
- verifiedAbility to utilize warranty applications on smartphone, tablet, or laptop
Nice to Have
Prior customer service experience. Experience with minor electrical, plumbing, and HVAC repair work.
Benefits & Perks
check_circleMedical, Dental and Vision insurancecheck_circle401(K) retirement plancheck_circleEmployee Stock Purchase Plancheck_circleFlex Spending Accountscheck_circleLife & Disability Insurancecheck_circleVacation, Sick, Personal Time and Company Holidays
Similar Job Opportunities
Skills, education and keywords
Skills: Carpentry, Drywall, Texture Repair, Painting, MS Office, Email, Electrical, Plumbing, Hvac.
Education: High school diploma or general education degree (GED).
Frequently asked questions about Customer Service Technician at Taleo
What does a Customer Service Technician at Taleo do?expand_more
Day-to-day, the Customer Service Technician at Taleo will evaluate homeowner repair issues to determine if they are warrantable items; schedule and manage subcontractors to complete designated warranty repairs; ensure all repairs are completed within compliance standards; and develop and maintain good rapport with subcontractors and homeowners.
What are the requirements for this Customer Service Technician role?expand_more
Taleo is looking for candidates who meet the following requirements: High school diploma or GED; 3+ years related experience including carpentry, drywall, texture repair, and painting; Valid driver's license; Ability to lift and/or move up to 50 pounds; Proficiency with MS Office and email; and Ability to utilize warranty applications on smartphone, tablet, or laptop.
Where is the Customer Service Technician role at Taleo located?expand_more
Customer Service Technician at Taleo is based in 947, Autumn Woods Drive, Central College, Westerville, Sharon, Franklin County, Ohio, 43081, United States. This is a on-site role.
Is this Customer Service Technician job remote, hybrid, or on-site?expand_more
Taleo has listed this Customer Service Technician role as on-site.
How much experience is required for this Customer Service Technician role?expand_more
Candidates for Customer Service Technician at Taleo should have mid level.
What skills do you need for the Customer Service Technician role at Taleo?expand_more
Key skills for Customer Service Technician at Taleo include Carpentry; Drywall; Texture Repair; Painting; MS Office; Email; Electrical; and Plumbing.
What education is required for Customer Service Technician at Taleo?expand_more
Educational requirements for this role: High school diploma or general education degree (GED).
What category does the Customer Service Technician role belong to?expand_more
Customer Service Technician at Taleo is part of the trade & construction job category on Recrutus.