
The Manager, Support Operations role establishes and evolves the operational foundation for a technical, engineer-led support organization at Model N. The position focuses on bringing structure to complex workflows, optimizing Salesforce Service Cloud, and implementing AI-enabled tools to enhance knowledge management and case intake. Key responsibilities include defining the support operations roadmap, building reliable metrics to inform product and engineering decisions, and developing playbooks that balance process consistency with expert flexibility. The role appeals to candidates seeking a hands-on environment where they can influence strategy while operating close to the work. It offers a collaborative culture with cross-functional partnership opportunities, unlimited PTO, and professional development resources. While primarily remote, the position may require some travel for company meetings and industry events.










