Pharmacy Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_onBreese Stevens Field, North Paterson Street, Tenney-Lapham, Madison, Dane County, Wisconsin, 53703, United States
About the Role
This position serves as a vital bridge between our pharmacy operations and the community, delivering a distinctive and delightful customer experience. You will work under the direct supervision of pharmacists to assist in the practice of pharmacy while ensuring every interaction is courteous, fair, and efficient. From greeting customers to resolving issues, you play a key role in maintaining the positive reputation of our store.
Day in the Life
Your day will be a dynamic mix of customer service and pharmacy support. You will engage with patients and shoppers by offering assistance with products, recommending items, and providing fast, friendly checkout service. In the pharmacy, you will utilize specialized systems to obtain patient and drug information, process prescriptions, and assist pharmacists with workflow and scheduling. You will also handle clerical duties such as processing third-party claims, managing inventory, and maintaining accurate records.
Beyond the counter, you will contribute to store operations by keeping counters and shelves clean and well-merchandised, constructing displays, and ensuring compliance with state and local laws regarding regulated products. You may also support the photo department and manage web pick-up responsibilities, ensuring customers receive their orders promptly.
Training & Development
We are committed to your growth. You will earn and maintain PTCB certification through our designated training program and complete required continuing education to stay current with healthcare and pharmacy developments. This role offers the opportunity to acquire valuable skills in inventory control, pharmacy systems, and customer service best practices.
Hiring Process
To apply, please submit your resume through our careers portal. We review applications on a rolling basis and will contact qualified candidates to schedule an interview. Our process is designed to be efficient and respectful of your time.
Our Culture & Commitment
Walgreens is an Equal Opportunity Employer, including disability and veterans. We consider employment of qualified applicants with arrest and conviction records. We foster a culture where team members maintain respectful relationships with one another and adhere to the Company's Code of Conduct. We strive to create an inclusive environment where everyone feels valued.
Benefits
For a comprehensive overview of the benefits available to you, including health, wellness, and retirement options, please visit jobs.walgreens.com/benefits.
Work location
Work model: On-site
Breese Stevens Field, North Paterson Street, Tenney-Lapham, Madison, Dane County, Wisconsin, 53703, United States
Madison, Wisconsin
Key Responsibilities
- check_circleRecommend items for sale and suggest trade-up or companion products to customers
- check_circleFill prescriptions by retrieving, counting, and pouring pharmaceutical drugs accurately
- check_circleHandle telephone calls regarding prescriptions that do not require pharmacist attention
- check_circleRegister sales and process customer transactions on assigned cash registers
- check_circleProcess manual claims for third-party prescription services and perform clerical duties
- check_circleAssist with inventory management including ordering, unpacking, and storing pharmaceutical shipments
- check_circleEngage customers by greeting them and resolving issues to ensure positive experiences
- check_circleMonitor and fulfill web pick-up orders for customers arriving at the store
- check_circleAssist pharmacists in obtaining patient information and processing prescriptions
- check_circleMaintain store counters, shelves, and displays while managing inventory and merchandising
Requirements
- verifiedPTCB certification or state required certification/registration
- verifiedFluent in reading, writing, and speaking English
- verifiedWillingness to work flexible schedule including evenings and weekends
Nice to Have
Six months of experience in a retail environment. Prior work experience with Walgreens. Good math skills for filling prescriptions accurately. Good computer skills. Knowledge of store inventory control. PTCB certification.
Similar Job Opportunities
Frequently asked questions about Pharmacy Customer Service Associate at Walgreens
What does a Pharmacy Customer Service Associate at Walgreens do?expand_more
Day-to-day, the Pharmacy Customer Service Associate at Walgreens will recommend items for sale and suggest trade-up or companion products to customers; fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs accurately; handle telephone calls regarding prescriptions that do not require pharmacist attention; and register sales and process customer transactions on assigned cash registers.
What are the requirements for this Pharmacy Customer Service Associate role?expand_more
Walgreens is looking for candidates who meet the following requirements: PTCB certification or state required certification/registration; Fluent in reading, writing, and speaking English; and Willingness to work flexible schedule including evenings and weekends.
Where is the Pharmacy Customer Service Associate role at Walgreens located?expand_more
Pharmacy Customer Service Associate at Walgreens is based in Breese Stevens Field, North Paterson Street, Tenney-Lapham, Madison, Dane County, Wisconsin, 53703, United States. This is a on-site role.
Is this Pharmacy Customer Service Associate job remote, hybrid, or on-site?expand_more
Walgreens has listed this Pharmacy Customer Service Associate role as on-site.
How much experience is required for this Pharmacy Customer Service Associate role?expand_more
Candidates for Pharmacy Customer Service Associate at Walgreens should have entry level.
What skills do you need for the Pharmacy Customer Service Associate role at Walgreens?expand_more
Key skills for Pharmacy Customer Service Associate at Walgreens include PTCB Certification; and English.
What category does the Pharmacy Customer Service Associate role belong to?expand_more
Pharmacy Customer Service Associate at Walgreens is part of the retail job category on Recrutus.
About Walgreens
Walgreens operates as a prominent retail pharmacy chain headquartered in Deerfield, Illinois. Established in 1901, the organization has maintained a long-standing commitment to community care for over a century. The company currently manages a network of approximately 8,500 stores across the United States and Puerto Rico, serving nearly 9 million customers and patients daily through its physical locations and digital platforms. The workforce comprises around 220,000 team members, including nearly 90,000 healthcare service providers dedicated to delivering medical and wellness support. Walgreens focuses on building trusted relationships to foster healthier futures for its diverse stakeholders, aiming to be the primary choice for retail pharmacy and health services. The enterprise combines traditional retail operations with modern omni-channel strategies to meet the evolving needs of its market.
Browse more roles: All Walgreens jobs, retail jobs on Recrutus.