Pharmacy Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_onCarteret County, North Carolina, United States
About the Role
This position serves as the vital link between our pharmacy operations and the community, ensuring a distinctive and delightful customer experience. You will work under the direct supervision of pharmacists to assist in the practice of pharmacy while delivering courteous, fair, and efficient service to every patient and shopper. The role is designed for individuals who are passionate about healthcare and committed to maintaining the highest standards of safety and compliance.
Day in the Life
Your day begins by engaging with customers and patients, greeting them warmly, and offering proactive assistance with products and services. You will be responsible for resolving customer issues and answering questions to ensure a positive experience, modeling best practices such as maintaining eye contact and offering help before being asked.
A significant portion of your time will be dedicated to operational excellence. You will register sales, process transactions, and manage inventory, ensuring counters and shelves are clean, well-merchandised, and compliant with food safety policies. In the pharmacy department, you will utilize specialized systems to obtain patient and drug information, process prescriptions, and assist pharmacists with workflow scheduling. This includes filling prescriptions by retrieving, counting, and pouring medications, verifying accuracy, and checking for possible interactions. You will also handle telephone calls, process manual claims for third-party programs, and manage inventory activities such as ordering and unpacking shipments.
Additionally, you will support the store's broader operations by constructing displays, assisting with web pick-up responsibilities, and ensuring the store environment remains neat and orderly. You will also provide customer service in the photo area and assist with exterior and interior maintenance.
Hiring Process
Candidates must be willing to work a flexible schedule, including evenings and weekends. The role requires fluency in reading, writing, and speaking English (except in Puerto Rico). We encourage applicants to pursue PTCB certification through our designated training program or state-required certification to support their professional development.
Our Commitment to Diversity
We are an Equal Opportunity Employer and consider employment of qualified applicants with arrest and conviction records. We are committed to building a diverse workforce that includes individuals with disabilities and veterans. Our culture values respectful relationships with coworkers and adherence to the Company's Code of Conduct and policies regarding Good Faith Dispensing.
Work location
Work model: On-site
Carteret County, North Carolina, United States
North Carolina
Key Responsibilities
- check_circleRegister sales on assigned cash register and process voids, returns, and exchanges
- check_circleAssist pharmacist in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs
- check_circleRecommend items for sale and suggest trade-up or companion products to customers
- check_circleHandle telephone calls regarding prescriptions and assist with web pick-up orders
- check_circleEnsure compliance with state laws and company policies regarding regulated products
- check_circleEnter patient and drug information into pharmacy systems and verify medicine accuracy
- check_circleProcess manual claims for third-party prescription services and handle clerical duties
- check_circleManage pharmacy inventory by ordering, unpacking, checking, and storing pharmaceutical shipments
- check_circleMaintain store cleanliness, merchandising, and construct promotional displays
- check_circleEngage customers by greeting them, answering questions, and resolving issues
Requirements
- verifiedPTCB certification or state required certification/registration
- verifiedFluent in reading, writing, and speaking English
- verifiedWillingness to work flexible schedule including evenings and weekends
Nice to Have
Six months of experience in a retail environment. Prior work experience with Walgreens. Good math skills for filling prescriptions accurately. Good computer skills. Knowledge of store inventory control. PTCB certification.
Similar Job Opportunities
Frequently asked questions about Pharmacy Customer Service Associate at Walgreens
What does a Pharmacy Customer Service Associate at Walgreens do?expand_more
In this Pharmacy Customer Service Associate at Walgreens role, you will register sales on assigned cash register and process voids, returns, and exchanges; assist pharmacist in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs; recommend items for sale and suggest trade-up or companion products to customers; and handle telephone calls regarding prescriptions and assist with web pick-up orders.
What are the requirements for this Pharmacy Customer Service Associate role?expand_more
Walgreens is looking for candidates who meet the following requirements: PTCB certification or state required certification/registration; Fluent in reading, writing, and speaking English; and Willingness to work flexible schedule including evenings and weekends.
Where is the Pharmacy Customer Service Associate role at Walgreens located?expand_more
Pharmacy Customer Service Associate at Walgreens is based in Carteret County, North Carolina, United States. This is a on-site role.
Is this Pharmacy Customer Service Associate job remote, hybrid, or on-site?expand_more
Walgreens has listed this Pharmacy Customer Service Associate role as on-site.
How much experience is required for this Pharmacy Customer Service Associate role?expand_more
Candidates for Pharmacy Customer Service Associate at Walgreens should have entry level.
What skills do you need for the Pharmacy Customer Service Associate role at Walgreens?expand_more
Key skills for Pharmacy Customer Service Associate at Walgreens include PTCB Certification; and English.
What category does the Pharmacy Customer Service Associate role belong to?expand_more
Pharmacy Customer Service Associate at Walgreens is part of the retail job category on Recrutus.
About Walgreens
Walgreens operates as a prominent retail pharmacy chain headquartered in Deerfield, Illinois. Established in 1901, the organization has maintained a long-standing commitment to community care for over a century. The company currently manages a network of approximately 8,500 stores across the United States and Puerto Rico, serving nearly 9 million customers and patients daily through its physical locations and digital platforms. The workforce comprises around 220,000 team members, including nearly 90,000 healthcare service providers dedicated to delivering medical and wellness support. Walgreens focuses on building trusted relationships to foster healthier futures for its diverse stakeholders, aiming to be the primary choice for retail pharmacy and health services. The enterprise combines traditional retail operations with modern omni-channel strategies to meet the evolving needs of its market.
Browse more roles: All Walgreens jobs, retail jobs on Recrutus.