
The Client Solutions Retention Representative role at Cox Business focuses on maintaining relationships with small-to-medium business clients within the technology and communications sector. Key responsibilities include resolving customer disconnect and billing inquiries, negotiating contract renewals, and identifying upsell opportunities to drive revenue. The position involves making outbound calls to clients nearing contract expiration and collaborating with sales support teams to troubleshoot service issues. This opportunity appeals to candidates seeking a pro-sales culture that values empathy and problem-solving, offering a hybrid work arrangement with three days of in-office collaboration. The role provides significant professional growth through comprehensive benefits, flexible time-off policies, and extensive training resources.















