
This fully remote role serves as an advanced Epic EHR Help Desk Analyst supporting clinical and administrative staff across 13 state-operated behavioral healthcare facilities. The position focuses on resolving complex technical issues, managing user access, and maintaining system reliability for critical patient care applications. Key responsibilities include troubleshooting Epic workflows, managing ServiceNow ticket queues, providing remote desktop support, and assisting with system upgrades and user training. The role is appealing for its opportunity to work with a centralized IT team in a mission-driven environment that prioritizes high-quality healthcare delivery. While primarily remote during first shift hours, the position requires occasional weekend and holiday availability to ensure continuous system stability.






















