
This full-time Help Desk Specialist role supports the Maryland Department of Health within a large-scale enterprise IT environment. The position serves as the primary point of contact for troubleshooting desktop hardware, software, printers, and network issues while administering Active Directory and server infrastructure. Key responsibilities include providing remote and on-site technical support, deploying automation scripts to improve efficiency, and maintaining compliance with state security standards. The role appeals to candidates seeking to work with award-winning technology solutions in a collaborative setting focused on digital transformation. The position is based on-site in Baltimore, Maryland, offering opportunities to engage with complex infrastructure and contribute to critical public sector operations.

