Help desk Specialist
Not Disclosed•Full-TimeOn-site
location_onEast Fayette Street, Jonestown, Baltimore, Maryland, 21202, United States
About Navitas
Since our inception in 2006, Navitas has grown to become an industry leader in the digital transformation space. We serve as trusted advisors to a diverse client base across commercial, federal, and state and local markets. At our core, we are a group of problem solvers dedicated to providing award-winning technology solutions that drive digital acceleration for our customers. Our mission is to empower clients to leverage technology as a competitive advantage by delivering cutting-edge, transformative solutions.
About the Role
We are seeking a skilled Help Desk Specialist to provide technical support and end-user assistance within a large-scale enterprise IT environment supporting the Maryland Department of Health (MDH). As the first point of contact for the team, you will be instrumental in troubleshooting desktop hardware, software, printers, servers, and network-related issues. This role is vital for maintaining operational continuity and ensuring that enterprise systems and infrastructure operations run smoothly.
In this position, you will not only resolve technical incidents but also collaborate with infrastructure, networking, security, and application support teams to address complex operational challenges. You will have the opportunity to create automation solutions to improve efficiency, manage Active Directory environments, and ensure compliance with strict security standards set by MDH, the Office of Enterprise Technology (OET), and the Maryland Department of Information Technology (DoIT). The ideal candidate thrives in a fast-paced environment, combining technical expertise with excellent communication skills to deliver responsive support to users across the organization.
Work location
Work model: On-site
East Fayette Street, Jonestown, Baltimore, Maryland, 21202, United States
Baltimore, Maryland
Key Responsibilities
- check_circleProvide telephone, remote, and in-person technical support for desktop systems and enterprise applications
- check_circleInstall, configure, and maintain network software, servers, and operating systems to minimize downtime
- check_circleAdminister Active Directory environments including user accounts, group policies, and directory services
- check_circleCreate and deploy scripts and automation solutions to improve operational efficiency
- check_circleDocument troubleshooting activities, resolutions, and installation procedures for Help Desk requests
- check_circleMaintain centralized inventory and asset management records for enterprise hardware and software
- check_circleCollaborate with infrastructure and security teams to resolve operational and technical issues
- check_circleProvide end-user training and technical guidance on hardware and software solutions
- check_circleServe as the initial point of contact for troubleshooting PC hardware, software, printers, and network issues
- check_circleConfigure and repair enterprise hardware including servers, switches, printers, and video conferencing equipment
Requirements
- verifiedBachelor's degree in Computer Science, Information Systems, Engineering, Business, or related technical discipline
- verified3+ years equivalent experience may substitute for degree
- verified5+ years experience in business IT environment supporting PC hardware, enterprise applications, or client/server environments
- verified5+ years experience supporting Windows environments and Help Desk operations
- verified5+ years administering large-scale Active Directory environments
- verified3+ years managing server hardware and software with Microsoft Server operating systems
- verified3+ years providing user and infrastructure support in Help Desk or Service Desk environment
- verifiedStrong knowledge of Networking concepts, OSI/OST model, TCP/IP, DNS, DHCP, Active Directory, Server administration, and Hardware troubleshooting
Nice to Have
Microsoft certifications (Windows Server Hybrid Administrator Associate, MCSA, MCSA/MCSE). Experience supporting Maryland State Government or other public sector enterprise environments. Familiarity with ITIL processes, service management frameworks, and enterprise ticketing systems. Experience supporting enterprise security compliance, endpoint management, and infrastructure modernization initiatives. Knowledge of scripting and automation technologies including PowerShell or related tools.
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Windows, Active Directory, Server Management, Help Desk, Service Desk, Networking Concepts, Osi/ost Model, Tcp/ip, DNS, DHCP.
Education: Bachelor's degree in related technical discipline required, but 3+ years equivalent experience may substitute.
Frequently asked questions about Help desk Specialist at Navitas Business Consulting, Inc.
What does a Help desk Specialist at Navitas Business Consulting, Inc. do?expand_more
In this Help desk Specialist at Navitas Business Consulting, Inc. role, you will provide telephone, remote, and in-person technical support for desktop systems and enterprise applications; install, configure, and maintain network software, servers, and operating systems to minimize downtime; administer active directory environments including user accounts, group policies, and directory services; and create and deploy scripts and automation solutions to improve operational efficiency.
What are the requirements for this Help desk Specialist role?expand_more
Navitas Business Consulting, Inc. is looking for candidates who meet the following requirements: Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related technical discipline; 3+ years equivalent experience may substitute for degree; 5+ years experience in business IT environment supporting PC hardware, enterprise applications, or client/server environments; 5+ years experience supporting Windows environments and Help Desk operations; 5+ years administering large-scale Active Directory environments; and 3+ years managing server hardware and software with Microsoft Server operating systems.
Where is the Help desk Specialist role at Navitas Business Consulting, Inc. located?expand_more
Help desk Specialist at Navitas Business Consulting, Inc. is based in East Fayette Street, Jonestown, Baltimore, Maryland, 21202, United States. This is a on-site role.
Is this Help desk Specialist job remote, hybrid, or on-site?expand_more
Navitas Business Consulting, Inc. has listed this Help desk Specialist role as on-site.
How much experience is required for this Help desk Specialist role?expand_more
Help desk Specialist at Navitas Business Consulting, Inc. typically requires 5+ years of relevant experience at the mid level level.
What skills do you need for the Help desk Specialist role at Navitas Business Consulting, Inc.?expand_more
Key skills for Help desk Specialist at Navitas Business Consulting, Inc. include Microsoft Windows; Active Directory; Server Management; Help Desk; Service Desk; Networking Concepts; Osi/ost Model; and Tcp/ip.
What education is required for Help desk Specialist at Navitas Business Consulting, Inc.?expand_more
Educational requirements for this role: Bachelor's degree in related technical discipline required, but 3+ years equivalent experience may substitute.
What category does the Help desk Specialist role belong to?expand_more
Help desk Specialist at Navitas Business Consulting, Inc. is part of the it job category on Recrutus.
About Navitas Business Consulting, Inc.
Navitas Business Consulting, Inc. is a software development firm headquartered in Herndon, Virginia, established in 2006. As a Woman-Owned Small Business, the organization delivers specialized services across Cloud Migration, Data & Insights, Artificial Intelligence, Threat Intelligence, Cybersecurity, Agile PMO & Advisory, and Healthcare. These technical capabilities support a diverse client base including Federal, Commercial, and State & Local government entities.
The company has maintained a consistent reputation for workplace excellence, receiving recognition as a Top Place to Work by the Washington Post from 2018 through 2022 and again in 2024. This accolade reflects the organization's commitment to its employees while serving complex government and commercial needs. Navitas continues to operate within the technology sector, providing strategic advisory and implementation support to public and private sector partners across the United States.
Browse more roles: All Navitas Business Consulting, Inc. jobs, it jobs on Recrutus.