
This executive leadership role oversees digital and mail contact strategies for a global consumer lending portfolio at Synchrony. The VP leads a team of analysts in developing data-driven engagement plans for mobile, email, text, and letter channels while ensuring strict regulatory compliance. Key responsibilities include optimizing customer journeys, implementing next-generation communication technologies like AI-driven personalization, and driving process automation to improve collections outcomes. The position offers a hybrid work arrangement with flexibility to work from home near a hub or in an office, fostering a collaborative culture that values inclusive growth and professional development.


