Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_on8203, Roland Avenue, Lynnhurst Park, Lyndon, Jefferson County, Kentucky, 40222, United States
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
As a Customer Service Representative with a focus on Internet and Voice Repair, you will be vital to our mission by taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. You will provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
We operate large, 24/7 bustling call centers. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services in a dynamic, open, and friendly environment with a supportive, energetic team.
Start Date: July 13, 2026
Training Schedule: 12:00pm-9:00pm, Sunday-Thursday.
Post-Training Schedules: All schedules are 2nd shift, working a minimum of one weekend day, with start times ranging between 3:00pm and 5:00pm.
Important Eligibility: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, our employees don't just have jobs; they're building careers. We're committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work model: On-site
8203, Roland Avenue, Lynnhurst Park, Lyndon, Jefferson County, Kentucky, 40222, United States
Lyndon, Kentucky
6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications; MS Office proficiency; computer skills; typing skills; communication, organization, time management, and customer service skills; dependability, problem-solving, professionalism, positivity, proactivity, multi-tasking, and resilience.
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.