VP, Collections Digital & Mail Contact Strategy Leader
Not Disclosed•Full-TimeHybrid
location_on13363, Sunset Stream Way, Draper, Salt Lake County, Utah, 84020, United States
About the Role
The VP, Collections Digital and Letter Contact Strategy leads the development of data-driven contact strategies for Synchrony's digital channels (mobile app, email, text) and letter communications. This role is pivotal in maximizing collections performance while ensuring strict regulatory compliance and operational risk management. You will oversee a global team of three strategy analysts, leveraging advanced analytics and deep domain expertise to drive superior business outcomes.
In this position, you will partner closely with Collections & Recovery Strategy, Operations, IT, Finance, and second-line defense teams (including Legal, Compliance, and Fair Lending). Your work will focus on evolving the customer journey for written communications, championing next-generation technologies like RCS and Text-to-Pay, and utilizing generative AI to personalize customer interactions. The role requires a strategic leader who can navigate complex regulatory landscapes while fostering innovation in consumer lending strategies.
Work location
Work model: Hybrid
13363, Sunset Stream Way, Draper, Salt Lake County, Utah, 84020, United States
Draper, Utah
Key Responsibilities
- check_circleManage global team of strategy analysts to drive superior business outcomes
- check_circleUtilize generative AI and predictive analytics to personalize customer communications
- check_circleLead development and optimization of collections contact strategies for digital and letter channels
Similar Job Opportunities
Skills, education and keywords
Skills: Sas, SQL, Python, R, Microsoft Office, Word, Excel, Powerpoint, Outlook, Generative Ai.
Education: Bachelor's degree required with 8+ years experience, or 12+ years without degree; Master's degree in Business administration or quantitative field preferred; High school diploma or equivalent required for eligibility.
Frequently asked questions about VP, Collections Digital & Mail Contact Strategy Leader at Synchrony
What does a VP, Collections Digital & Mail Contact Strategy Leader at Synchrony do?expand_more
A VP, Collections Digital & Mail Contact Strategy Leader at Synchrony is responsible for the following: Manage global team of strategy analysts to drive superior business outcomes; Utilize generative AI and predictive analytics to personalize customer communications; Lead development and optimization of collections contact strategies for digital and letter channels; and Analyze customer journeys to refine written communications and improve engagement.
What are the requirements for this VP, Collections Digital & Mail Contact Strategy Leader role?expand_more
Synchrony is looking for candidates who meet the following requirements: Bachelor's degree with 8+ years strategy/analytics/credit risk experience or 12+ years without degree; 3+ years people management experience; Advanced proficiency in SAS, SQL, Python/R; Ability to travel for business; Must be 18 years or older; and High school diploma or equivalent.